With the rise of peer-to-peer vacation rentals, many individuals decide to enter this industry. However, the first step in doing so involves determining who will manage the property. Will this be the owner or someone working on their behalf? What should a person know if they choose to manage their property remotely?
Updated Listings
The rental listing serves as the client’s introduction to the property and its owner. Ensure this listing remains updated to generate additional interest. Add information about specials, show rental rates in the title and description, and ensure any changes appear on all sites. Invest in vacation rental management software to ensure guests see the same information wherever they come across the property listing. Furthermore, include information about recent upgrades, ideal guest information, and special features that a potential renter may be interested in. A good example of this involves sharing information about how the rental is family-friendly. Parents appreciate having this information when renting a property.
Communication
Communication remains key to a successful rental arrangement. A property owner needs to know when an inquiry comes in so they can respond promptly to each potential client. This rapid interaction provides the potential renter with a positive impression of the property and its owner, which is important in this competitive industry. Always aim to respond to each message within 24 hours or, preferably, sooner.
Automation
Managing a vacation rental involves requiring each guest to check into the property when they arrive and check out when the stay is over. Automate this process to make life easier for all parties involved. When choosing an automation program, look for one that works with electronic and smart locks or other popular self-check-in and checkout methods.
Cleanliness
Guests expect a clean and sanitary property. The global pandemic increased the need for owners to have a process in place when it comes to cleaning a property after guests check out. Strict cleaning measures remain essential, and owners must have a reliable cleaning company to take on this task for them. An unsanitary rental puts guests off, and they will share their experiences with others. This can lead to a significant decline in bookings and rental income. For this reason, property owners must spend money to ensure every guest arrives at a pristine residence.
Reliable Home Repair Services
When a property owner chooses to manage their rental remotely, they can’t visit the property when something goes wrong. They must rely on contractors to handle the repairs on their behalf. For this reason, every owner needs to have a team of reliable contractors they can call on when something goes wrong. They must know the contractor will arrive quickly and interact with the guests in a professional manner. This prompt and professional response to a customer’s complaint or concern goes a long way in making their stay pleasant even when something does go wrong.
Security
No guest wants to feel unsafe in a rental property. Furthermore, the owner must know the property remains safe when it is unoccupied. A home security system is helpful for keeping the residence and occupants safe at all times. Choose a smart security system for peace of mind, as the owner receives alerts when a problem arises. They can take the necessary steps to learn what the problem is and how best to address it.
Monitor competitors’ listings to see what others in the industry are doing. In addition, ask guests for feedback so you know where improvements need to be made. When you put guests first, they reward you with loyalty. Furthermore, keep your listing updated to improve its position in the search engines and allow more guests to find it. Taking these steps will help to grow your rental business quickly.
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